Last Updated: 22 August 2026
Welcome to BG Printers (“BG Printers”, “we”, “us”, or “our”).
This Return & Refund Policy explains how returns, refunds, cancellations, reprints and complaints are handled for products and printing services provided by BG Printers.
Important: bgprinters.in is primarily a product and service showcase website. We do not currently sell products directly through the Website, and there is no online shopping cart or online checkout system. Orders and payments, where applicable, are handled through direct communication with BG Printers.
1. Nature of Our Products & Services
BG Printers provides printing and customized printing services, which may include:
- Visiting cards
- Banners
- Posters
- Flex printing
- ID cards
- Customized printing
- Keyrings
- Badges
- Promotional materials
- Other customized printing and design services
Many of our products are custom-made according to the customer’s specifications, artwork, text, size, quantity, colour and design requirements.
Because customized products are produced specifically for an individual customer, they may not be eligible for return simply because the customer changes their mind.
2. No Direct Online Purchases
The Website is intended primarily to display our products and services and help customers contact us.
The Website does not currently provide:
- Add-to-cart functionality
- Online product checkout
- Direct online product purchases
- Online payment processing
- Automatic order cancellation through the Website
If you wish to place an order, please contact BG Printers directly and confirm the product details, specifications, price, quantity, production time and other applicable terms before the order is processed.
3. Order Confirmation
Before production begins, customers should carefully confirm:
- Product/service
- Size and dimensions
- Quantity
- Text and spelling
- Names and numbers
- Images and artwork
- Colours
- Material
- Finishing requirements
- Delivery/collection details
- Final price
For customized printing, production may begin only after the customer has approved the final design/proof or otherwise confirmed the order details.
Once production has started, cancellation or modification may not be possible for customized orders.
4. Cancellation Policy
Before Production
If you request cancellation before production has started, we will consider the request based on the status of the order.
Where no production, material purchase or other non-recoverable work has been undertaken, a refund may be considered after deducting any applicable costs.
After Production Has Started
Once production has started, cancellation may not be accepted for customized products because materials, printing time and production resources may already have been committed.
Any refund, if applicable, will be considered on a case-by-case basis.
5. Returns
We generally do not accept returns of correctly produced customized printing products simply because:
- You changed your mind
- You no longer require the product
- You selected the wrong size
- You provided incorrect information
- You provided incorrect artwork
- You entered incorrect spelling, names or numbers
- You approved the design and later changed your requirements
Customized products are produced specifically according to the customer’s instructions.
6. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during production or handling
- Materially defective
- Significantly different from the approved specifications
- Incorrectly printed due to an error on our part
- Produced in the wrong quantity due to an error on our part
please contact us as soon as possible.
We may request:
- Photographs or videos of the issue
- Order details
- Proof/approved artwork
- Details describing the problem
After reviewing the issue, BG Printers may, at its discretion and depending on the circumstances:
- Correct or reprint the affected product;
- Replace the affected product; or
- Provide an appropriate refund or adjustment where a correction or replacement is not reasonably possible.
7. Design Approval
For customized printing, the customer is responsible for carefully checking the final proof/design before approval.
This includes checking:
- Spelling
- Names
- Phone numbers
- Dates
- Addresses
- Logos
- Images
- Colours
- Layout
- Sizes
- Other customer-provided information
Once the customer approves the final design, BG Printers will generally produce the item according to that approved design.
Errors originating from customer-provided information or an approved design may not qualify for a free reprint or refund.
8. Colour Differences
Minor colour differences may occur between:
- Computer/mobile screens
- Digital proofs
- Different printing machines
- Different materials
- Different batches of printing
Such minor variations do not necessarily constitute a printing defect.
Where exact colour matching is critical, customers should discuss the requirement with BG Printers before production.
9. Quantity Issues
If you believe that the quantity delivered is incorrect, please contact us promptly with the order details.
After verification, we will determine whether the issue resulted from a production error and, where appropriate, arrange a correction, replacement, additional printing or refund for the affected quantity.
10. Refunds
Where a refund is approved, the refund amount will depend on the circumstances of the order.
The refund may take into account:
- Amount already paid
- Production costs already incurred
- Materials purchased
- Design or preparation work completed
- Delivery or other non-refundable expenses
- Amount attributable to the defective or cancelled portion of the order
Where the issue is caused by BG Printers, we will make reasonable efforts to provide an appropriate remedy.
11. Refund Processing Time
Once a refund has been approved, we will communicate the expected refund method and processing timeline.
The actual time for the money to appear in your account may depend on the bank, payment provider or other financial institution involved.
12. Advance Payments
For certain customized orders, BG Printers may require an advance payment before beginning production.
An advance payment may be used to cover:
- Materials
- Design/preparation
- Production
- Printing
- Other order-related expenses
The refundability of an advance payment will depend on the cancellation stage and work already completed.
Customers should confirm the applicable payment and cancellation terms before placing an order.
13. Delivery & Collection
If a product is damaged during delivery or there is an issue with the delivered item, please notify us promptly.
Customers collecting products directly from BG Printers are encouraged to check the quantity and visible condition of the products at the time of collection.
14. Non-Refundable Situations
A refund or free reprint may generally not be available where the issue results from:
- Incorrect information supplied by the customer
- Incorrect spelling supplied by the customer
- Customer-approved artwork containing errors
- Change of mind after production
- Incorrect size selected or supplied by the customer
- Customer-supplied low-quality images or artwork
- Failure to review or approve the final proof
- Normal or minor colour variation
- Normal characteristics of the selected material
- Damage caused by the customer after delivery/collection
- Improper handling or storage after delivery/collection
15. Promotional Offers
Special offers, discounts or promotional products may have separate terms and conditions.
Where specific terms are provided with an offer, those terms will apply to that particular promotion.
16. How to Request a Return, Reprint or Refund
Please contact BG Printers with:
- Customer name
- Phone number
- Order details
- Product/service name
- Date of order
- Description of the issue
- Photographs/videos where relevant
Contact Details
BG Printers
Website: bgprinters.in
Email: bgprinters2015@gmail.com
Phone: 9777177770
Address: Asam Colony, Nabarangpur, Odisha, India
17. Policy Changes
BG Printers may update this Return & Refund Policy from time to time to reflect changes in our services, business practices or applicable laws.
Any updated policy will be published on this page with a revised “Last Updated” date.
18. Contact Before Ordering
Because BG Printers provides customized printing services, we strongly recommend that customers contact us and confirm the product specifications, price, customization, production time and applicable cancellation/refund terms before placing an order.
BG PRINTERS
Where Ideas Come to Print
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